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26.01.2020

KAHRAMAA Launches the Pulse Initiative

​An Initiative By Tarsheed With the Slogan “Together for a Sustainable Championship”

Qatar General Electricity and Water Corporation "KAHRAMAA" launched, through the National Program for Conservation and Energy Efficiency "Tarsheed", the second edition of the "Pulse Initiative" with the slogan "Together for a Sustainable Championship", at a three-day event held at KAHRAMAA Awareness Park (KAP) in cooperation with the Supreme Committee for Delivery and Legacy.

This event is considered as one of the ground-breaking initiatives organized for the 2022 World Cup preparation. FIFA 2022 will be the first upcoming environment- friendly and carbon neutral mega sporting event that aims to achieve the goals of the Tarsheed program in reducing electricity and water consumption, which in turn will led to the reduction of harmful carbon emissions. 

The mega sporting event will also be conducive in preserving the environmental heritage for future generations, raising awareness on the importance of contributing towards the preservation of natural resources and the achievement of environmental sustainability as envisaged in Qatar National Vision 2030. This initiative also falls within efforts to address climate change, following the participation of the State of Qatar in the 25th session of the Conference of the Parties to the United Nations Framework Convention on Climate Change (UNFCCC) in the Spanish capital, Madrid.

The pulse initiative witnessed several awareness- oriented educational lectures and workshops that took place at Tarsheed’s theatre at KAHRAMAA Awareness Park. An educational lecture about the environmental sustainability and the objectives of the National Program for Conservation and Energy Efficiency “Tarsheed” was conducted on the occasion. The Supreme Committee for Delivery and Legacy delivered a lecture on the eco-friendly designs of the World Cup stadiums and its support for environmental sustainability. The event marked the presence of officials from KAHRAMA, the Supreme Committee for Delivery and Legacy, sustainability experts, students and universities’ professionals and faculties. The event also followed with an exhibition of the 2022 World Cup stadiums’ models.

More than 1500 school students participated at the event which included numerous activities aimed at raising awareness on environmental sustainability. Activities also included the painting of a 2022 model with eco-friendly paint, a challenge track in addition to traditional games, reading, and other child-friendly activities.


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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.