KAHRAMAA has been meticulously planning to come up to the expectations of the decision- makers, stakeholders and its valued customers by investing in world- class projects to raise its capacities and resources. We are moving forward with remarkable progress reflected in several projects that has been initiated to raise the existing capacities and planned infrastructural developments and meet Qatar's future utility needs. KAHRAMAA has been doing investments in the infrastructure upgrading to ensure benchmark utility services to the country's residents for the better living.
Our key performance indicators for electricity and water are performing well. The technical performance of the electrical network in 2020 registered a great improvement of unprecedented levels in the history of the transmission and distribution of the electricity grid in the State of Qatar. The performance of the water sector has also added new dimensions in KAHRAMAA's achievements in 2020.
Key projects have started to secure future demands of electricity including solar IPP and Facility E. In case of water, strategic water mega reservoirs are being commissioned to ensure strategic water reserve level of the country.
Initiatives implemented in customer services such as e-services for customers and contractors have helped us achieving a qualitative shift in the level of services provided to our different audiences in line with our efforts towards upgrading KAHRAMAA's services for its transformation into a smart institution.
Many other initiatives were started to enhance metering and billing services. The drinking water quality of KAHRAMAA has exceeded the index of International Standards for Drinking-Water of World Health Organisation (WHO).
National program for Conservation and Energy Efficiency (Tarsheed) in KAHRAMAA continued to meet its target of reducing per capita consumption of electricity and water by good performance through various initiatives. Through its technical, legal and awareness initiatives to reduce waste of water and electricity, Tarsheed was able to reduce carbon emission significantly and thus resulted in financial savings as well. Conservation of water especially in district cooling with legislation on use of non-potable water for cooling purposes has made a positive impact and increased usage of Treated wastewater for cooling purposes. Reverse osmosis technology for potable water production is operational as well. KAHRAMAA has installed a network of electric vehicle charging stations.
Our facility, KAHRAMAA Awareness Park (KAP), has been playing a pivotal role in disseminating the sustainability culture amongst youths since its launching in April 2017 as being a platform for learnings and researches in the fields of conservation and energy efficiency.
In line with its objectives and social responsibilities, KAHRAMAA continued to perform well in promoting Qatarization, encourage trainings and scholarship program for Qatari nationals with great emphasis on Qatarization. Key performance indicators on health, safety and environment reflect good performance over the years with special events conducted on health and environment awareness. Human capital is the most valuable investment for KAHRAMAA and our success story revolves around dynamic, vibrant, professional and hardworking team.
HE Eng. Essa Bin Hilal Al- Kuwari,