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06.05.2019

KAHRAMAA launches Ramadan campaign

Qatar General Electricity and Water Corporation “KAHRAMAA” has launched the second edition of its popular Ramadan Campaign “Getting Closer” as part of the Corporate Social Responsibility (CSR) program, which includes many awareness and educational activities during Ramadan.

 

The campaign includes “Think with Tarsheed” Competition being organized through the National Program for Conservation and Energy Efficiency “Tarsheed”. It will be broadcast on Qatar TV, KAHRAMAA and Tarsheed social media channels during the month. The competition aims at educating all categories of society about conservation methods and techniques for electricity and water savings, protecting the environment, inculcating habits to reduce consumptions and wastes. The program depicts various situations followed by questions about the adequate practices. All citizens and residents in Qatar can participate in competition through the announced free numbers given for Ooredoo (92119) and Vodafone (98882) customers and can win several prizes as well. 

 

The campaign comprises several community and awareness activities and events with the participation of a number of Kahramaa staff and volunteers to reach all community segments and introduce KAHRAMAA’s role and efforts to achieve its mission of providing high quality and sustainable electricity and water for a better living in the State Qatar.

It also includes visits to a number of charities, humanitarian and social centres in the country, as KAHRAMAA believes in the importance of social and charitable work and the importance of intensifying the activity especially during Ramadan. 

KAHRAMAA also launched an initiative for labors to recognize their continued efforts as being partners in KAHRAMAA’s success and achievements reflected at various projects in Qatar.

 

As part of the campaign, KAHRAMAA’s employees get benefited by attending religious lectures at KAHRAMAA premises being organized to raise their knowledge and awareness about Ramadan.

The campaign also aims to introduce healthy habits by following a number of tips and instructions while presenting the efforts in various areas, particularly those with regard to preserving the environment and implementing sustainability for a better living in conformity with Qatar National Vision 2030.

It’s worth mentioning that “Getting Closer” campaign succeeded and had a great response during its 1st edition that took place last year during Ramadan. 

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.