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02.09.2018

KAHRAMAA Water Quality Lab Renews International Standard Quality Accreditation

For the third straight time, The Water Quality Lab of Qatar Genera Electricity & Water Corporation “KAHRAMAA” managed to renew the recognized International Standard ISO 17025:2005 from the American Association for Laboratory Accreditation (A2LA) after the successful completion of the evaluation process.

 

 

KAHRAMAA’s Water Quality Lab was granted the accreditation for the first time in 2012. It is one of around 200 non-commercial laboratories in the world authorized to use the logo of the world class certification body A2LA. Moreover, KAHRAMAA Water Quality Lab is the leading laboratory in Qatar in terms of international accreditation and one of the first accredited laboratories in the region.

 

 

This accreditation is a recognition of KAHRAMAA Water Quality Lab capability of issuing authentic and accurate chemical and microbiological results, moreover, it maintains and complies with the requirements of international quality standard ISO 9001:2008. This international accreditation opens the door for KAHRAMAA water quality lab to be an international reference for testing samples and issuing accurate results inside and outside Qatar.

 

 

This achievement reflects the high quality and performance and the world class technical level of KAHRAMAA Water Quality Lab. It is added to KAHRAMAA various achievements on different fields. This accreditation comes within KAHRAMAA endeavor to achieve its vison that reads, “By 2030 our people, assets, systems and processes will set a global benchmark for performance, technological innovation, environmental sustainability and social responsibility in electricity & water Sector.”

 

 

KAHRAMAA exerts relentless efforts to ensure the quality of drinking water it provides to customers as per the highest international standards. The quality of KAHRAMAA drinking water exceeds WHO standards. In 2017, The Water Quality Lab has collected more than 30.000 samples where more than 189.000 tests were performed. It comes within the integrated quality control plan KAHRAMAA applies for drinking water at all stages from production facilities, through transmission networks, water stations, distribution networks until reaching the customer premises. KAHRAMAA applies state of the art water quality control technology where it observes the best international performance indicators as per it mission of “Providing High Quality and Sustainable Electricity and Water for Better Living in Qatar”.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.