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27.01.2019

​KAHRAMAA initiates awareness campaign for its valued customers


Qatar General Electricity & Water Corporation (KAHRAMAA) has launched an awareness campaign to facilitate its valued customers in getting smooth services.

 

This campaign, which runs for three months, targets all customers including citizens. It encompasses, requesting customers to make timely payment on electricity and water bills to avoid disconnection of service, settling down of customer’s account and paying off financial arrears through (opting ‘Move out’ service) incurred against registered immovable property, if any, prior to dwelling unit’s sale off & renting and encouraging citizens to come forward for their registration as exempted beneficiary in accordance with the approved policies and procedures.  They can register via KAHRAMAA website (km.qa), mobile Apps or Call Center 991 providing required/sought documents. Registered exempted citizens can also apply for “move in with exemption” service when moving to a new house. 
 

The campaign is the culmination of KAHRAMAA’s mission to provide high quality and sustainable electricity and water for better living in Qatar and its continuous commitment to fulfil its objective to excel in customer service, keeping customers well- informed about their services and how to apply for.

 

The campaign also creates awareness about the necessity of getting month-wise electricity and water bills to avoid the accumulation of bills which could led to service cuts, if not paid in time. Campaigns also emphasize the importance of updating the contact data to receive monthly bills through e-mail and SMS, and the various payment gateways provided by KAHRAMAA to pay bills through KAHRAMAA website km.qa, mobile App, ooredoo Self Services Machines (SSMs) and KAHRAMAA’s partner banks.

 

The campaign highlights the benefits of registration for all customers. KAHRAMAA for the campaign will have a series of publications and awareness-raising tips through its social media channels and other ways of media activities to interact with the targeted audience in a large number to disseminate all inputs pertaining to its objectives among valued customers help them getting benefitted from KAHRAMAA’s services.
 

KAHRAMAA always endeavors to improve the level of services provided to the public according to the highest levels of efficiency. These services are part of continuous improvement aimed at increasing customer satisfaction by facilitating and clarifying the procedures and saving the time and efforts in their dealings with the corporation.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.