KAHRAMAA initiates awareness campaign for its valued customers
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Qatar General Electricity & Water
Corporation (KAHRAMAA) has launched an awareness campaign to facilitate its
valued customers in getting smooth services.
This campaign, which runs for three months, targets all customers including citizens. It encompasses, requesting customers to make timely payment on electricity and water bills to avoid disconnection of service, settling down of customer’s account and paying off financial arrears through (opting ‘Move out’ service) incurred against registered immovable property, if any, prior to dwelling unit’s sale off & renting and encouraging citizens to come forward for their registration as exempted beneficiary in accordance with the approved policies and procedures. They can register via KAHRAMAA website (km.qa), mobile Apps or Call Center 991 providing required/sought documents. Registered exempted citizens can also apply for “move in with exemption” service when moving to a new house.
is the culmination of KAHRAMAA’s mission to provide high quality and
sustainable electricity and water for better living in Qatar and its continuous
commitment to fulfil its objective to excel in customer service, keeping
customers well- informed about their services and how to apply for.
The campaign also creates awareness about the necessity of getting month-wise electricity and water bills to avoid the accumulation of bills which could led to service cuts, if not paid in time. Campaigns also emphasize the importance of updating the contact data to receive monthly bills through e-mail and SMS, and the various payment gateways provided by KAHRAMAA to pay bills through KAHRAMAA website km.qa, mobile App, ooredoo Self Services Machines (SSMs) and KAHRAMAA’s partner banks.
The campaign highlights the benefits of registration for all customers. KAHRAMAA for the campaign will have a series of publications and awareness-raising tips through its social media channels and other ways of media activities to interact with the targeted audience in a large number to disseminate all inputs pertaining to its objectives among valued customers help them getting benefitted from KAHRAMAA’s services.
KAHRAMAA always endeavors to improve the
level of services provided to the public according to the highest levels of
efficiency. These services are part of continuous improvement aimed at
increasing customer satisfaction by facilitating and clarifying the procedures
and saving the time and efforts in their dealings with the corporation.