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07.05.2015

KAHRAMAA & Municipality managed to amend ministerial decree for building specifications

Qatar General Electricity &Water Corporation “KAHRAMAA”, represented in the Nation Program for Conservation and Energy Efficiency “Tarsheed”, in cooperation with the Ministry of Municipality and Urban Planning, managed to get the agreement of the Council of Ministers to issue the ministerial decree No 108/2015 for amending some provisions of the Ministerial decree No 6/1989 for the technical specifications of buildings with regards to electricity conservation.
Tarsheed has submitted a proposal on September 2013 including the amended specification for the thermal insulation and its feedback and proposed amendments and feedback on annex No 6 of the decree No 6 / 1989 for the thermal insulation and included in Section 12 of regulations for the installation of electrical wiring - December 2010.
The  amendment is a vital step in terms of the “conserving building” KAHRAMAA encourage within its objectives to achieve the comprehensive economic and environmental development as per QNV 2030. The good thermal insulation (including windows insulating) saves 30-40% of energy consumption in the building, maintains the inside temperature, and improves the surrounding environment (reduce emissions and noise, and increase building age).
The new amendments provided for in the ministerial decree No 108 / 2015 comes in line with Tarsheed objectives to reduce electricity per capita consumption by 20% and water by 35% as it should reduce harmful carbon emissions and contribute to achieve the sustainable development within the comprehensive development the State witnesses. Tarsheed managed to reduce per capita consumption of electricity by 11% to reduce carbon dioxide emissions by about 2 million tons and QR 600 millions in 2014. 
It is worth to mention that there is a trend among GCC countries and to approve the thermal insulation in building specifications. Some have started to apply within building regulations.
 
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.