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21.03.2019

KAHRAMAA observes World Water Day

Qatar General Electricity and Water Corporation (KAHRAMAA), represented by National Program for Conservation and Energy Efficiency (Tarsheed), marked the World Water Day along with several events which was held at KAHRAMAA Awareness Park (KAP) from 19- 21st March.
This year observance of World Water Day took place across the world under the theme ‘Leaving no one behind’. The theme is an adaptation of the central promise of the 2030 Agenda for Sustainable Development: as sustainable development progresses, everyone must benefit.
The event aimed at highlighting the water issues and the importance of saving water by the society to reflect the theme of this year’s observance. The observance of the specific day at KAHRAMAA was to ensure the implementation of Sustainable Development Goal 6 which is water for all by 2030.
KAHRAMAA pledged to help achieving the goal by saving potable water for everyone. It endeavors to achieve its mission of ‘Providing High Quality and Sustainable Electricity and Water for Better Living in Qatar’. It also aims to increase social advocacy and environmental compliance. It applies a comprehensive strategy to achieve an integrated and sustainable management for Qatar water resources within the increasing environmental challenges.
 
Several activities were organized at the occasion to increase the awareness of water conservation. The ‘Qatoura and its seventh world’ was the attraction of the event showing the character’s water journey. The event also witnessed few workshops such as methods of purifying and filtering water, recycling of waste water, drawing and coloring, story- telling, water- based games revolving around conservation themes and theatric performances among others.
It is worth mentioning that this event took place within the framework of the National Program for Conservation and Energy Efficiency “Tarsheed”, which was launched by KAHRAMAA in 2012 under the patronage of His Highness Sheikh Tamim Bin Hamad Al-Thani, Emir of the State. The program aims at raising awareness regarding the efficient usage of electricity and water. The outcomes of Tarsheed are remarkable in terms of reducing electricity and water consumption per capita as well as savings of QR 5 billion until 2018 from the day of the launching of the program.
 
Qatar General Electricity and Water Corporation (KAHRAMAA) invites communities to visit KAHRAMAA Awareness Park by registering through its website Kap.qa to enjoy amazing tour and to know its resources, facilities and conveying messages.
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.