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04.12.2018

Annual Planning Forum 2018

Under the theme of " Corporate Sustainability Towards Regional Excellence", Qatar General Electricity & Water Corporation (KAHRAMAA) organized the Annual Planning Forum 2018; in the presence of H.E. Saad bin Sherida Al-Kaabi, Minister of State for Energy Affairs, KAHRAMAA President H.E. Eng. Essa bin Hilal Al-Kuwari, Dr. Ibrahim bin Saleh Al-Nuaimi, undersecretary of the Ministry of Education and Higher Education and KAHRAMAA's directors, managers and section heads. The aim of the forum was to discuss the Corporation’s strategic plans for 2019-2023.

The inaugural session started with an address by H.E. Al-Kaabi, followed by a welcome remark by H.E. Eng. Al-Kuwari. The session featured a presentation that demonstrated the most remarkable achievements of KAHRAMAA during the first phase of its long-term strategic plan. Also highlighted was the second-phase aspirations for Regional Excellence during 2019-2023. In this second phase, KAHRAMAA seeks to continuously improve its operations and expand its services in order to become a leading regional actor in the energy and services sector. Then comes the third phase (2024-2030), during which KAHRAMA will seeks to attain global excellence through the implementation of the best practices.

The Annual Planning Forum 2018 went on for a full day of discussion sessions aimed to highlight the 2019-2023 strategic plan of KAHRAMAA's directorates and departments. These included the Electricity Networks Directorate, the Water Networks Directorate, the Technical Affairs Directorate, the Shared Services Directorate and several corporate departments. Another topic of discussion was KAHRAMAA's plans and projects during the new planning cycle, the main challenges and plans to address them.

In 2014, KAHRAMAA developed its long-term strategic plan until 2023, shifting from a goal-based strategy to a result-based strategy that is assessed through Key Performance Indicators. The first phase – strategic transformation – lasted from 2014 to 2018. During this phase, KAHRAMAA maintained the sustainability of its services at the highest quality standards. It also implemented its plans in consistency with the State's strategic plans to complete several major projects in the electricity and water sectors, as well as other business sectors. Several initiatives were launched and greater achievements were made.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.