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07.08.2018

KAHRAMAA holds workshops for authorized contractors on service connection to ezab

Qatar General Electricity & Water Corporation “KAHRAMAA” held two workshops at KAHRAMAA main building for authorized electrical contractors on application requirements and procedures of electricity connection to livestock farms (ezab).

 

The workshops were attended by a number of authorized electrical contractors who were reviewed a detailed presentation about the conditions and procedures of online application of electricity connection to livestock farms (ezab) by KAHRAMAA officials form Customer Services and Information Technology Departments. The online application of connection requests starts on 8th August 2018 via KAHRAMAA website.

 

Applications are submitted online via KAHRAMAA website where the authorized contractor applies after ensuring all technical requirements are observed and internal wirings are installed as per KAHRAMAA standards. The contractor can track the request online until feed payment and connection completion.

 

The workshops aim at educating the authorized contractors on the requirements of online application of electricity connection requests to ezab. KAHRAMAA officials answered all contractors’ inquiries about connection and application. For the electricity connection request to be accepted, the livestock farm should have water connection. Otherwise, both electricity and water connection requests can be submitted.

 

This service is one of the smart services KAHRAMAA provides within the continual improvement of services as per the highest standards to increase customer satisfaction. With the e-services, customers can complete their requests online and at their convenience without visiting any of KAHRAMAA service centers.

 

Customers and ezab owners can find authorized electrical contractors list on KAHRAMAA website km.qa. KAHRAMAA has recently announced that it would start receiving applications for electricity connection to ezab as of 8th August in 6 livestock farm complexes including more than 5000 blocks through different substations costing QR250 m.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.