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12.12.2018

​KAHRAMAA Dome in Darb Al Saie

As part of its participation in the annual celebration of Qatar National Day, which falls on December 18 of every year, Qatar General Electricity and Water Corporation (KAHRAMAA) will be observing the Darb Al Saie festivities through its newly designed KAHRAMAA Dome. A broad range of fun-filled and educational activities for all age groups will be hosted under the dome from December 12 to 20.

The design of KAHRAMAA Dome, which represents half a drop of water, symbolizes one of KAHRAMAA's main areas of business. It also emphasizes the importance of water in achieving sustainable development, and the achievements of the water sector in the country.

Visitors of KAHRAMAA pavilion will be overwhelmed with a wide array of activities and events throughout the corners of the dome. For example, they can know about the history of the Corporation since the early establishment of the Electricity and Water Ministry up to the KAHRAMAA inception in 2000. Visitors will also know about the transformation that the Corporation has caused in the electricity and water sectors, where it has successfully managed to develop its services in line with the highest quality and efficiency standards. The dome also features an "Engineer Section," where visitors will find important information about the latest technologies in the electricity and water sectors, a display for smart meters and the advanced services it offers such as overloading or water leakage notifications, workshops on electricity technology and a water pipe game.

In addition, the dome features a "Riddles Room," where visitors will have to correct wrong behaviors that lead to water waste and excessive use of electricity to be allowed to exit the room. The dome also features the "Green Car" section, where the public are introduced to this significant initiative that helps preserve the environment, reduce carbon emissions, diversify energy sources, and promote awareness of sustainable transport and energy efficiency. Visitors will also be introduced to the locations of the car charging stations. A "Green-Car Race" will be held to acquaint KAHRAMAA dome visitors with the benefits of these environment-friendly cars. This comes as part of KAHRAMAA's keenness to raise awareness of ways to rationalize power consumption, reduce water waste and preserve the environment in order to fulfil the goals of the National Program for Conservation and Energy Efficiency (Tarsheed) launched in 2012.

The KAHRAMAA dome provides practical experience for water quality testing, with an introduction to the procedures and steps taken to supply water in the highest quality standards. The KAHRAMAA-supplied water already exceeds the quality standards set out by the World Health Organization (WHO).

It is worth mentioning that KAHRAMAA takes part in the annual festivities of Darb Al Saie to emphasize the importance of this national occasion and promote the values of loyalty and belonging to the homeland. This year, KAHRAMAA will have a unique dome that hosts several sections and educational and awareness activities.

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.