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15.05.2018

KAHRAMAA announces its readiness for the Holy month of Ramadan

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Qatar Electricity and Water Corporation (KAHRAMAA) announces its technical and administrative readiness for the Holy month of Ramadan through the readiness of its electricity and water transmission and distribution networks, water pumping and tanker filling stations to ensure uninterrupted stable services, meet customers demand, and achieve the Corporation mission towards ensuring sustainable high-quality water and electricity.

KAHRAMAA’s Electricity Network Affairs completed the periodic maintenance works of the main transmission  station, sub-stations, as well as other facilities and control centers by providing various  maintenance workshops to ensure and enhance  the continuousness of electric power that is without any interruption during peak times, especially in the  strategic locations and vital facilities such as mosques to meet any anticipated increase of electric loads due to the increasing demand for electricity. Consequently, KAHRAMAA guarantees the readiness of all technical teams around the clock for any emergency to handle all faults in a record time and reduce electricity interruption duration in a quick and professional way.

Additionally, the Water Networks Affairs completed the periodic maintenance works for water pumping stations, tanks and water transmission and distribution networks, while preserving the country's strategic storage at its highest levels before the start of the summer season. As well, the Water Control Center “SCADA” monitors on permanent basis the network to provide water during the holy month and the summer period, with technical teams ready to face any emergency water shortage across the State and around the clock.

To satisfy all the needs for water, the operating systems at Al Sailyia and Um Slal stations, have been allocated around the clock during almost every day of the week to ensure uninterrupted provision of the water service.

As for the Holy Month of Ramadan, KAHRAMAA announces that the water tanker filling stations will provide water to the subscribers based on the following schedule:

 

Evening & night shifts

Afternoon shift

Morning shift

Stations

pm 7:00

12:00 am

12:00 am  -– 5:00  am

11:00   am4:00  pm

​6:00   am11:00  am

Al Slailiya- Um Slal

11:00   am4:00  pm

​6:00   am11:00  am

Al WukairAl KhorAl Shahaniya

​6:00   am11:00  am

Al ShamalMessaieedAl JumayliyahAl Ghuwairiya

 

 

 

 

The working hours on Fridays morning will be from 6 am to 11 am, and in the afternoon from 12:30 pm to 5:30 pm.

Al Ghuwairiya Station will be closed on Fridays and Saturdays.

During the Holy month of Ramadan, KAHRAMAA receives custpmers from Sunday to Thursday from 9:30 am to 1:30 pm at all customer service centers, since the centers open from Sunday to Thursday from 9 am to 2 pm. KAHRAMA also provides its services to its customers at its offices in government service complexes, that operate based on two shifts the morning one from 9 am to 1 pm and evening shift from 1 pm to 5 pm.

On the occasion of the Holy month of Ramadan, Qatar General Electricity and Water Corporation (KAHRAMAA) presents its warmest wishes and blessings to its customers and urges them to abide by KAHRAMAA technical requirements regarding having the water tank next to the water meter that can meet the customers’ needs for a period of 48 hours. Furthermore, KAHRAMAA requires customers to observe electricity and water conservation as per the National program for Conservation and Energy Efficiency “Tarsheed”. KAHRAMAA welcomes customer feedback and comments around the clock by communicating through its call Center 991, KAHRAMAA website km.qa or KAHRAMAA smart mobile application.​ 

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