Keeping in view the qualitative services for its valued customers, Qatar General Electricity & Water Corporation (KAHRAMAA) took every steps to facilitate all types of its customers during long Eid breaks through its round the clock call centre and other customer- friendly initiatives.

A large number of complaints and inquiries were received between October 11- 20, 2013 on various issues through its call centre 991. Total 3854 inquiries and complaints were registered with KAHRAMAA call centre pertaining to water and electricity- related matters. The huge number of inquiries and complaints reflect the organization’s responsiveness towards its customers.

KAHRAMAA’s call centre endeavors to render valuable services embedded with promptness, transparency and accuracy including its efforts in minimizing the waiting periods of problem- solving.

KAHRAMAA welcomes customers’ feedbacks, suggestions and comments through its website km.qa, facebook & Twitter pages along with its call centre 991.