Continuing its efforts to be the Smart KAHRAMAA to render hassle- free, prompt and qualitative customer services, Qatar General Electricity & Water Corporation has moved all its services online.
The achievement was announced at KAHRAMAA’s main Customer Service Center located at Al Hilal in the presence of the Minister of Energy & Industry, HE Dr. Mohammed Saleh Al- Sada, KAHRAMAA’s President HE Eng. Essa Bin Hilal Al- Kuwari and a number of managers and senior functionaries.
With the completion of the first phase of the ongoing Smart KAHRAMAA project, the organization has made all its customer services online through its website km.qa.
At the occasion, the Minister of Energy & Industry, HE Dr. Mohammed Saleh Al- Sada also visited KAHRAMAA’s main Customer Service Center to see the progress of Customer Services being rendered to its customers.
The dignitary was received at the Center by KAHRAMAA’s President HE Eng Essa Bin Hilal Al Kuwari and a number of managers and senior functionaries.
During the visit, the Minister and KAHRAMAA’s President took a tour of the entire Center and were briefed on services offered to all kind of its visitors. KAHRAMAA’s Customer Services Manager Eng. Ali Al- Ali and Center’s Sections heads explained the dignitaries the all involved procedures to entertain customers physically, online and via call center.
At the occasion, the Minister went through a presentation screened by KAHRAMAA’s IT Manager, Mr. Ibrahim Al- Emadi on e- services highlighting the journey of the organization towards Smart KAHRAMAA. He explained the modalities of the first phase of Smart KAHRAMAA with all its online customer services. The Minister were also briefed on the second stage of Smart KAHRAMAA which will be implemented next year.
KAHRAMAA has added a number of online e-services for all its customers at its website km.qa. Besides ordinary customers, companies, consultants and contractors could also avail of the new services being offered by KAHRAMAA.
The Minister also felicitated a number of KAHRAMAA’s employees for their contributions in enhancing the overall customer services.