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03.05.2015

KAHRAMAA organizes District Cooling (DC) Stakeholders’ workshop

Under the patronage of its President, H.E. Eng Essa bin Hilal Al-Kuwari, the District Cooling Services Department (CD) of Qatar General Electricity & Water Corporation (KAHRAMAA) accompanied with appointed International District Cooling regulatory framework consultant M/s Strategy& (Formerly Booz & Company), FVB Energy and Latham & Watkins, organized its first District Cooling (DC) Stakeholders’ Workshop recently here at W Hotel.
The workshop was attended by a large number of senior functionaries from  Government sector , Private DC service providers & operators and Developers. It discussed the strategies & ways and means to outline the District Cooling Regulatory framework, develop technical guidelines, share technical & operational thoughts for water management and strategies for the success of DC regulatory legal framework development among others.
The Workshop as the first forum of its kind focused on District Cooling provided an opportunity for the participants to discuss the sector’s challenges and the potential objectives of comprehensive regulatory framework in the arena.
District Cooling relies on large scale centralized cooling that provides a wide spectrum of savings in energy consumption & infrastructure and consequently reduces impact on the environment and helps improving sustainability. District Cooling System operation is essentially hooked on electricity and water, an improvement in both electricity consumption and water management practices would substantially contribute to environmental sustainability.
KAHRAMAA has facilitated in the issuance of the Directive on prohibition of potable water usage for cooling purposes in 2013.  As per the Ministerial directive, the potable water usage in all central cooling plants were prohibited from 2014 January onwards. KAHRAMAA District cooling service department is enforcing the implementation of Ministerial directive and advise to use  Treated Sewage Effluent (TSE) for Cooling Tower  make up.
The District Cooling Services department came into existence by the Emiri Decree as a Corporate Department in KAHRAMAA to establish District Cooling Services Regulatory Frameworks in State of Qatar. As part of its mandate, KAHRAMAA District Cooling Services Department is regulating the DC market through a holistic regulation that encompasses various Regulatory, Commercial, Technical and Legal aspects of the sector.
This holistic framework will ensure customers’ protection, full reliance on non-potable water for cooling, Qatar State DC market Management and maximum contribution to the economic, environmental and social objectives of Qatar National Vision 2030.
The District Cooling Services department of KAHRAMAA has been entrusted upon major responsibilities. Although the department is not directly involved in implementing the novel concept in one of the fast growing and booming countries of the world but through its scope and activities, it is playing crucial role in district cooling services of the country which has become a major hub for global events and where high rise buildings are inevitable now. The department’s responsibilities include proposing policies for cooling services, setting rules for cooling works and services and monitoring its implementation, preparing cooling specifications, standards and compliances, identifying areas of cooling services in coordination with competent authorities, proposing tariff for cooling services, issuing licenses and developing comprehensive program in the arena of cooling services.
Workshop’s  outcomes will be considered in the drafting process of the future District Cooling regulation.
  
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​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
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مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.